Mailing Lists

Mailing Lists Mailing lists provide a perfect and cost-effective solution for a variety of tasks, from group collaboration to announcements to message distribution. Nothing more than a standard e-mail client is necessary.

Mailtraq provides very comprehensive mailing list facilities, equal to most dedicated expensive list processing software. The mailing list facilities support both open (anyone can post) and closed (only members can post) lists, ideal for discussion forums, announcement lists and work groups. Message pooling (where each message is delivered to only one subscriber) is also supported, ideal for handling facilities such as technical support groups.

Subscription By Mail

Mailing Lists can be automated to allows subscription by mail, and each subscriber can have their own properties. These control which messages they receive (or exclude), whether or not they wish to receive binary attachments, and options to receive summary digests in addition (or as an alternative) to ordinary mail.

Mailing List security is provided by user passwords, and new subscribers can be automatically confirmed to prevent malicious use. (A confirmation address is sent to the new address to which the user must reply.)

Subscribers can choose to hide their identity, in which case any reference to them will be removed from their messages. On the other hand, they can permit their name and details to appear in the public membership list, which can be retrieved by any subscriber.

Subscribers can also use other mail-commands to change and view their own properties.

Workload Spreading (CRM)

Using the round-robin distribution method, each message can be delivered to only one subscriber. For example, a sales mailing list could spread initial sales enquiries evenly between sales team members. This is an ideal Customer Relationship Management feature, which helps to ensure timely responses by allowing a group of users to handle mail for a single address (e.g. sales@yourcompany.com).

Announcements

Use announcement mailing lists to send out new information to subscribers. Subscribers themselves can join and leave as they wish. This is a good way to keep customers interested in your products, and keep them informed of the latest news and other events.

List Wizard

Mailtraq has a Mailing List Wizard to help you configure your mailing list in the manner you wish with just a few simple questions.